If you are facing problems with Bluetooth device in Windows 10/8.1, then this post will help you troubleshoot the issue. Maybe you cannot connect using a Bluetooth device or maybe the connection just fails. In any case, this post will give you the direction in which can proceed with your troubleshooting.
Bluetooth devices not showing
The method suggested below should resolve the issue encountered by some users. The Bluetooth connectivity problem can be related to a Bluetooth mouse, keyboard or even headphones that are already paired but not able to connect, in case you upgrade recently from Windows 8 to Windows 8.1. In such situations, it is always recommended to first check the error displayed. If you do find a message flashing on your computer screen, verify the status of the Bluetooth speakers in the Device Manager first. It needs to be Enabled.
If its is, then read on.
1] Run Hardware and Device Troubleshooter
The built-in Hardware Troubleshooter scans for issues and makes sure that any new device or hardware attached to your computer is installed correctly or not. To run the troubleshooter, do the following:
- Press the ‘Windows + W’ key.
- Type troubleshooter in the search box and hit the ‘Enter’ key.
- Click hardware and sound and run the Hardware and Device troubleshooter.
2] Restart Bluetooth Support Service
You may want to check if the related Services are started and running smoothly. To do this, press Windows key + R, type services.msc. Next, right click on Bluetooth Support service and select Restart.
Right click on Bluetooth support service and select Properties and ensure that the startup type is Automatic.
The Bluetooth service supports discovery and association of remote Bluetooth devices. Stopping or disabling this service may cause already installed Bluetooth devices to fail to operate properly and prevent new devices from being discovered or associated.
3] Enable the Bluetooth Audio Service
Verify whether the settings for the Bluetooth speaker given below is enabled by default or not. If not, enable it and check if it solves the issue. Follow the steps to enable the Bluetooth Audio Service.
Press Win+X key together and select Control Panel from the list. Select Devices and Printers.
In Devices and Printers, locate the Bluetooth speaker device and right click on the device. Click on Properties and navigate to Services tab.
Select Audio Sink, Hands free Telephony and Remote Control and click on Apply.
4] Update Bluetooth Device Driver
To do this, you can use the Device Manager.
Press Win+R, type devmgmt.msc to open the Device Manager. Expand Bluetooth.
Click on Properties, click on Driver tab.
Click Update Drivers button.
Click on OK button.
Hope something helps!
Have a look at these posts too:
- Bluetooth is not working in Windows
- Bluetooth Mouse disconnects randomly in Windows.
- Bluetooth speaker paired, but no sound or music
- Cannot send or receive file via Bluetooth.